Frequently asked questions

FAQs

Shipping details

Processing time: once your payment has been processed, you will receive an order confirmation email. The processing of the order will then start. While we strive to process your order within 24 hours, this may take up to 1-3 business days.

Shipping: we offer free shipping on all orders above €35! We currently ship to all countries. Shipping times may vary, depending on the destination country.

Estimated delivery: expect your order to arrive within 5-10 days, depending on which country you live. Some countries may have longer delivery times. If you have any questions, please email us at info@zenlume.com and we will help you out.

Tracking: once your order has been shipped, you will receive a tracking number.

Can I return/exchange my order?

Yes. If you're not fully satisfied with your purchase, you have 60 days from the date of delivery to return the product for a full refund, provided the item is in the same condition as when you received it. Simply contact us at info@zenlume.com to initiate the return process. Your refund will be processed within 7 business days.