Shipping Information

We offer free shipping on all orders!

We usually process all orders within 24 hours, but please allow 1-3 business days for us to process and dispatch your order after it is placed. Your order will be considered dispatched once it is handed over to our shipping carrier and is in transit to your chosen address.

The estimated delivery time of your package depends on various factors, primarily your location. Please refer to the estimated delivery times below:

🌍United States: 7-12 days
🌍Europe: 5-10 days
🌍Asia: 7-15 days
🌍Rest of the world: 7-20 days 

Please be aware that during peak times and holidays, shipping carriers may experience delays beyond our control. Additionally, for worldwide shipments, unexpected customs delays may occur, potentially extending the delivery timeframe from what is stated above.

It is vital to ensure that your shipping details are accurate and complete at checkout. Incomplete or inaccurate shipping information may lead to delayed processing or order cancellation. For any address issues detected by our system, our customer support team will email you to verify your shipping details within 3 business days of order placement. Failure to respond within this time may result in order cancellation.

If you notice an error in your shipping details, please contact us at info@zenlume.com within 24 hours of placing your order. While we'll do our best to accommodate changes, we cannot guarantee modifications after this period.

Although we strive to dispatch all orders promptly, occasional delays in delivery may occur due to circumstances beyond our control. These may include unexpected issues during transit, such as severe weather conditions or transportation disruptions. In such cases, we'll work closely with the courier to ensure your package arrives as soon as possible.

Please understand that Zenlume is not liable for any delivery delays caused by external factors. However, we'll keep you informed about the status of your order and provide assistance where possible.

While it's frustrating to experience lost or stolen packages, once your order is with our courier partners, it's out of our control. If this unfortunate situation arises, please contact us at info@zenlume.com, and we'll assist you in any way we can. We also recommend filing a claim with the courier company, as they may be able to locate the package or offer compensation.

Please note that Zenlume is not responsible for lost or stolen packages during transit, but we'll do our best to support you in resolving the issue. If necessary, we may offer a replacement, depending on the circumstances.

Zenlume reserves the right to modify or update this Shipping Policy without prior notice. It is your responsibility as the customer to review the latest version of the policy before making a purchase. By purchasing and using Zenlume products, you agree to accept this Shipping Policy, including any amendments.

We encourage you to check this policy regularly for updates. If you have any questions or concerns, please don't hesitate to contact us.